I was here for a wedding and first of all the customer service was horrible upon checking into my air clean room on the 22second floor we found that the refrigerator had food in the bottom. Shame for the box office and floor people who work so hard. Met others who also said they would never go back.

Nothing like this attitude ever encountered in native american owned hotels ever before. I had walked quite enough in this decaying hotel. When checking out lady told me to put room key in trash can or walk back to a box further back. Hotel room to theatre further than staying in a hotel across road to a venue.

Stairs for performers a real danger area. Theatre was once nice about 40 years ago. Given numbrrs in theatre two medium elavators not sufficient. Ground staff and box office staff are lovely but given no info about anything.ģ times they had me walk the length of the casino and upstairs to finally get my ticket for the show that was the only reason I was there staying.Įscalator down not working. No one knows box office opening times or gives you wrong info. No one knows where things like the box office is. Reception staff have a serious attitude problem. Ended up just going to our room eary and leaving very early the next day. I don't know how else to describe it but it's just not a very welcoming atmosphere and we just never felt very comfortable. I don't think I saw I smile on any employees face the whole time we were there. From the man who seated us, to the bartender, to the waitress, they were all just short with us and seemed angry. The restaurant(It was a sports bar I believe) was also the same. I know they're busy but it's not like I'm not tipping them or I'm asking for something complicated. The waitresses(if you can catch one) just seem angry. Then went to check in and the man was just condescending and cold. Ended up not valeting our car because the valet just didn't seem like he wanted to do it. A security guard just started yelling at me because I guess they search bags there.(Never had that happen, but that's ok I guess) This is after you walk through metal detecters just to enter the hotel. We were going to valet our car and so I needed cash for a tip and just popped into the casino to use the ATM. The hotel and casino are fine but the atmosphere is just unfriendly and unhappy and kind of depressing. Visited here with my husband on our way home from a Florida vacation.

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